Privacy policy

Last updated: October 21, 2025

Ranch De Diabat operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with an appropriate shopping experience (the “Services”). Ranch De Diabat is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the practices described regarding the collection, use, and disclosure of your information.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies you or is reasonably linked to you or another person. Personal information does not include information that is collected anonymously or has been anonymized so that it cannot identify you or be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on your interaction with the Services, where you live, and as permitted or required by applicable laws:

• Contact details, including your name, address, billing address, shipping address, telephone number, and email address.
• Financial information, including credit card numbers, debit card numbers and financial account numbers, card payment information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or remove, as well as past transactions.
• Communications with us, including information you provide when communicating with us, for example when submitting a dispute to customer support.
• Device information, including information about your device, browser or network connection, IP address, and other unique identifiers.
• Usage information, including information about your interaction with the Services, as well as how and when you interact with or browse the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services, including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalizing, and improving the Services. We use your personal information to provide the Services to you, as well as to perform our contract with you; process your payments; fulfill your orders; remember your preferences and items of interest; send you account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and manage your account; arrange shipping; facilitate returns and exchanges; enable you to post reviews; and create a personalized shopping experience, for example by recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
• Marketing and advertising. We use your personal information for marketing and advertising purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or mail, and showing you online advertisements for products and services within our Services or on other websites, including based on items you have previously purchased or added to your cart and other activity within the Services.
• Security and fraud prevention. We use your personal information to authenticate your account; provide a secure payment and shopping experience; detect, investigate, or take action regarding fraudulent, illegal, unsafe, or harmful activity; and protect public safety and our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other login information with anyone.
• Communicating with you. We use your personal information to provide customer support, respond to you, provide effective services, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies; investigate or participate in testimony, potential or ongoing litigation, or other legal proceedings; and enforce or investigate potential violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, storage, fulfillment, and shipping.
• With business and marketing partners to provide services and marketing advertisements to you. For example, we use Shopify to provide personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to ask us not to share your information for the purpose of showing you personalized advertising and marketing based on your online activity across different merchants and websites. You can exercise your right to opt out of these uses here.
• When you request or authorize us to disclose certain information to third parties, for example to ship your products, or when you use social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy; in compliance with legal obligations, including responding to subpoenas, search warrants, and similar requests; to enforce our Terms of Service or policies; and to protect or defend the Services, our rights, and the rights of our users or others. Markdown incollato

Relationship with Shopify

The Services are powered by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services for you.

To provide and improve the Services for you, information you submit through the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

In addition, to help protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data and information received from you through your interactions with our store, as well as with other merchants and Shopify.

To provide these advanced features, Shopify may use personal information collected from your interactions with our store, as well as with other merchants and Shopify itself. In such circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding Shopify’s use of your personal information for these purposes.

For more information about how Shopify uses your personal information and the rights you may have, please review the Shopify Consumer Privacy Policy.

Depending on where you reside, you may exercise certain rights regarding your personal information here: Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you may be subject to their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, nor for the accuracy, completeness, or reliability of the information contained on them.

Information you provide in public or semi-public environments, including information you share on third-party social media platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without restriction as to its use by us or by third parties.

Our inclusion of such links does not imply our endorsement of the content of those platforms or of their owners or operators, except as disclosed in the Services.

Children’s data

The Services are not intended for use by minors, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are the parent or guardian of a minor who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined under applicable laws) personal information of individuals under 16 years of age.

Security and data retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, information you send to us may not be secure while in transit. We recommend that you use only secure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need that information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other contracts and policies.

Your rights and choices

Depending on where you reside, you may have one or more of the rights relating to personal information listed below. However, these rights are not absolute, may apply only in certain circumstances, and we may decline your request where permitted by law.

• Right to access/know. You may have the right to request access to personal information we hold about you.
• Right to deletion. You may have the right to request that we delete personal information we hold about you.
• Right to correction. You may have the right to request that we correct personal information we hold about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as emails relating to your account or orders.

You may exercise any of these rights where indicated within the Services or by contacting us using the contact details below.

For more information about how Shopify uses your personal information and any rights you may have, including rights relating to information processed directly by Shopify, please visit:

https://privacy.shopify.com/en

You will not be discriminated against for exercising any of these rights. Before processing your requests, we may need to verify your identity, to the extent permitted by applicable laws.

In accordance with applicable laws, you may appoint an authorized agent to make requests on your behalf in order to exercise your rights. Before accepting a request from an agent, we will ask them to provide proof that they have been authorized by you, and we may ask you to verify your identity directly.

We will respond to your request within the reasonable timeframes required by applicable laws. Markdown incollato

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you reside, you may have the right to appeal our decision by contacting us using the contact details below, or to submit your complaint to your local data protection authority.

International transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the competent authorities in the United Kingdom, unless the transfer is made to a country that is considered to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will publish the updated Privacy Policy on the website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights available to you, call us at [telephone number], email us at gigi@thesocialware.com, or contact us at:

Douar Diabat n6
Essaouira, 44000
Morocco